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Winning Ways: The Funeral Profession’s Guide to Human Relations
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Member Price$34.95
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Merchandise Description

The "Funeral Profession's Guide to Human Relations," from one of the funeral profession's most respected educators and practitioners, is a must-read for anyone interested in improving their communication skills to better serve families.

Renowned funeral service educator and author Todd Van Beck takes an easy-to-read, common sense approach to the profession and includes numerous case studies to illustrate and reinforce his important messages. Topics inculde building a professional attitude, dealing with difficult situations, funeral service etiquette, “the art of persuasion” and more.


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