The "Funeral Profession's Guide to Human Relations," from one of the funeral profession's most respected educators and practitioners, is a must-read for anyone interested in improving their communication skills to better serve families.
Renowned funeral service educator and author Todd Van Beck takes an easy-to-read, common sense approach to the profession and includes numerous case studies to illustrate and reinforce his important messages. Topics inculde building a professional attitude, dealing with difficult situations, funeral service etiquette, “the art of persuasion” and more.